The phone number as a  success of your company's export activities

By having foreign numbers to contact you, you will increase the dial-up rate, build the company's loyalty and prestige to foreign contractors.

Your company plans to start exporting products and services, or is it already engaged in international sales? One of the ingredients of success in international operations is the correct use of the customer contact phone number. When exporting goods and services, you should remember to adjust the telephone number to the country in which you have customers or with which you want to establish contacts. Let's assume that you provide services and sell goods in several countries: Russia, Estonia, Ukraine, Great Britain and the United States, and your company is located in Poland. In this case, it is worth equipping your company with geographic numbers from these countries and give customers, e.g. in Great Britain, the opportunity to call the helpline with the English number. This does not mean that you need to have a dedicated Call Center or a branch in Great Britain. You can handle all types of calls, both outgoing and incoming, from anywhere in the world while being in Poland. This will reduce costs in terms of telecommunications expenses. To sum up, an employee of your company in the office in Warsaw will be able to call from the number as if he were using a landline in Great Britain, Germany or Lithuania.

By offering your potential contractors a telephone number from their country, you will make it easier for them to contact you, and they will be charged according to local rates, which will ultimately lead to an improvement in the dial-up rate in your company and an increase in the effectiveness of activities carried out using the telephone handset. With foreign numbering in your offer, you build the company's loyalty to foreign contractors and increase its prestige. By offering clients several foreign numbers - you build the image of a successful company on foreign markets. Many companies have an excellent product and want to enter, for example, the German market with it. Build a Call Center - employ people who are fluent in German. But they make a big mistake. It is presented as a Polish number from the Warsaw zone +22. Then, the person on the other side (a potential German customer) will see an incoming call with the beginning of +4822 on the screen of his phone. As a result, the chance of receiving such a call decreases. It comes down to the fact that the consultant has to spend much more time to effectively reach the client.

Providing the numbering is a process that can be finalized within a few days, and in practice, 1-2 working days. When deciding on foreign numbering, you can choose a number not only from a country, but also from a specific numbering zone within that country. For example, a company can dial a French number from Paris. Thanks to this, it will build even greater trust when you communicate from a local number.

In the current situation, many corporations close their offices and decide to work remotely due to the threat caused by the coronavirus. Business meetings are moving to the world of technology. However, there are companies that allow CI to efficiently reorganize work from an office to a home office.

This is where Internet telephony comes in. The advantage of VoIP is definitely mobility. The company is in no way associated with one place, an office building, to which the operator provides you with a service. Regardless of your location, you can take advantage of this offer when Internet access is available.

To maintain the continuity of activities carried out with the help of landline numbers assigned to your company, it is enough to provide your employees with a computer with Internet access. After installing the application on a computer or phone / smartphone, employees can act as if they were working from the office. Your helpline remains unchanged and employees answer incoming calls at home. Faxes are sent to the correct e-mail address, and when you call customers from the application, you present your company number.

You manage the entire connection and redirection scheme using a web browser. By logging into your web account - you setup redirects to mobile numbers in an instant, or make changes to the hotline, and thus your foreign number dedicated to contractors is still working correctly.

It is worth adding that foreign numbering applies to both incoming and outgoing calls. You make calls and present yourself with them in the international arena. You can create a dedicated number for Europe and all your employees will receive calls from that number, even if they have to do their work from home.

When choosing a foreign number, you do not have to worry about availability, in the current offer Polish suppliers have landline numbering from over 80 directions of the world. You can freely choose the numbers with the prefix you are currently interested in, and GSM numbers are also available for selected destinations.

Let your company ensure the continuity of telecommunications activities regardless of where you work. Reach new foreign customers with the right phone numbers. With these few steps you can achieve better results on foreign markets, and improve the percentage of fully resolved cases during the first call with a consultant. Customers will call the local number so that they will have the feeling that your company cares about good customer relations. This will increase the chances of obtaining and maintaining them in the long term.

There are many solutions to help increase the efficiency of your business. Focus on collecting and analyzing data. Thanks to this you will get to know your customers. You will define what they need, what they care about and what gives them satisfaction. If your company is only at the beginning of this path, thanks to the right approach you can very quickly start achieving good results and be noticed on foreign markets.

Peoplefone Polska Spółka Akcyjna
ul. Al. Jana Pawła II 80 lok. 116, 00-175 Warszawa
tel.: +48 222 610 610
fax.: +48 222 610 099

https://www.plfon.pl/numeracja-zagraniczna
www.peoplefone.com
[email protected]